We are the solution to Ecommerce customer service.

Domos Media was founded with a clear mission: to elevate the customer experience and significantly improve the delivery rate of online stores across various sectors by providing top-tier, personalized customer service. The journey began when our founder, Gerard Diaz, observed a recurring gap in the e-commerce industry—businesses were excelling in attracting customers but often struggled to build genuine, long-term relationships with them. Gerard realized that in a competitive digital landscape, success hinged not only on gaining new customers but also on creating meaningful, lasting connections that could drive sustainable growth. With his extensive expertise in e-commerce and a vision for a customer-centric approach, Gerard set out to address this need head-on.

In 2017, Gerard took his years of experience and passion for e-commerce strategy to launch Domos Media, an agency designed to be more than just a marketing service. Domos Media’s purpose was and remains to be a strategic ally for brands—a partner that doesn’t just help businesses grow but supports them in fostering authentic engagement with their audience. Through innovative growth strategies, Domos Media quickly became known for its ability to blend effective marketing tactics with a deep understanding of customer needs and behaviors.

Over the years, our agency has built a solid reputation, with a track record of helping countless clients transform how they interact with their customers. By putting customer relationships at the center of our work, we’ve been able to not only increase our clients’ delivery rates but also enhance their customer loyalty and lifetime value. Today, Domos Media continues to uphold this mission, leveraging our expertise to support e-commerce brands in creating connections that truly matter. Our long-standing partnerships and the success stories of the clients we’ve served are a testament to our commitment to driving real, impactful growth in the digital marketplace.